Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KOTA SALATIGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 3 4 3 4 4 4 3 4 33
6 4 4 4 4 4 4 4 4 4 36
Total
24
23
24
23
24
24
24
23
24
 213
Rata-Rata Pertanyaan
4.00
3.83
4.00
3.83
4.00
4.00
4.00
3.83
4.00
 35.49
Rata-Rata Unsur
24 / 1 = 24.00
24.00 / 6 = 4.00
23 / 1 = 23.00
23.00 / 6 = 3.83
24 / 1 = 24.00
24.00 / 6 = 4.00
23 / 1 = 23.00
23.00 / 6 = 3.83
24 / 1 = 24.00
24.00 / 6 = 4.00
24 / 1 = 24.00
24.00 / 6 = 4.00
24 / 1 = 24.00
24.00 / 6 = 4.00
23 / 1 = 23.00
23.00 / 6 = 3.83
24 / 1 = 24.00
24.00 / 6 = 4.00
35.50
Rata-Rata Tertimbang Unsur
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
23.00 / 6 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
23.00 / 6 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
23.00 / 6 = 3.83
3.83 X (1/9)
3.83 X 0.111 = 0.43
24.00 / 6 = 4.00
4.00 X (1/9)
4.00 X 0.111 = 0.44
3.94
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
24
4.00
0.44
2
Prosedur
1
23
3.83
0.43
3
Waktu Pelayanan
1
24
4.00
0.44
4
Kesesuaian Biaya Pelayanan
1
23
3.83
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
24
4.00
0.44
6
Kompetensi Pelaksana
1
24
4.00
0.44
7
Perilaku Pelaksana
1
24
4.00
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
23
3.83
0.43
9
Sarana Dan Prasarana
1
24
4.00
0.44
Indexs Survey Kepuasan Masyarakat 3.94 ( Sangat Baik )
Konversi 98.61
Mutu Pelayanan A (Sangat Baik)