Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KOTA SALATIGA

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 3 4 3 4 4 4 3 4 33
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 72
9 4 4 4 4 4 4 4 4 4 36
10 4 4 4 4 4 4 4 4 4 36
11 4 4 4 1 4 4 4 4 4 33
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 4 4 4 4 4 4 36
15 3 3 3 3 3 3 3 3 3 27
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
Total
71
70
71
67
71
71
71
70
71
 633
Rata-Rata Pertanyaan
4.18
4.12
4.18
3.94
4.18
4.18
4.18
4.12
4.18
 37.26
Rata-Rata Unsur
71 / 1 = 71.00
71.00 / 17 = 4.18
70 / 1 = 70.00
70.00 / 17 = 4.12
71 / 1 = 71.00
71.00 / 17 = 4.18
67 / 1 = 67.00
67.00 / 17 = 3.94
71 / 1 = 71.00
71.00 / 17 = 4.18
71 / 1 = 71.00
71.00 / 17 = 4.18
71 / 1 = 71.00
71.00 / 17 = 4.18
70 / 1 = 70.00
70.00 / 17 = 4.12
71 / 1 = 71.00
71.00 / 17 = 4.18
37.24
Rata-Rata Tertimbang Unsur
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
70.00 / 17 = 4.12
4.12 X (1/9)
4.12 X 0.111 = 0.46
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
67.00 / 17 = 3.94
3.94 X (1/9)
3.94 X 0.111 = 0.44
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
70.00 / 17 = 4.12
4.12 X (1/9)
4.12 X 0.111 = 0.46
71.00 / 17 = 4.18
4.18 X (1/9)
4.18 X 0.111 = 0.46
4.14
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
71
4.18
0.46
2
Prosedur
1
70
4.12
0.46
3
Waktu Pelayanan
1
71
4.18
0.46
4
Kesesuaian Biaya Pelayanan
1
67
3.94
0.44
5
Produk Spesifikasi Jenis Pelayanan
1
71
4.18
0.46
6
Kompetensi Pelaksana
1
71
4.18
0.46
7
Perilaku Pelaksana
1
71
4.18
0.46
8
Penanganan Pengaduan, Saran dan Masukan
1
70
4.12
0.46
9
Sarana Dan Prasarana
1
71
4.18
0.46
Indexs Survey Kepuasan Masyarakat 4.14 ( )
Konversi 103.43
Mutu Pelayanan