| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 35 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 12 |
12 |
12 |
12 |
11 |
12 |
12 |
12 |
12 |
107 |
| Rata-Rata Pertanyaan | 4.00 |
4.00 |
4.00 |
4.00 |
3.67 |
4.00 |
4.00 |
4.00 |
4.00 |
35.67 |
| Rata-Rata Unsur | 12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
11 / 1 = 11.00 11.00 / 3 = 3.67 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
12 / 1 = 12.00 12.00 / 3 = 4.00 |
35.67 |
| Rata-Rata Tertimbang Unsur | 12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
11.00 / 3 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
12.00 / 3 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
3.96 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
12 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
12 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
12 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
12 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
11 |
3.67 |
0.41 |
6 |
Kompetensi Pelaksana |
1 |
12 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
12 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
12 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
12 |
4.00 |
0.44 |
| Indexs Survey Kepuasan Masyarakat | 3.96 ( Sangat Baik ) | ||||
| Konversi | 99.07 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||