Cetak Tabulasi

Data Tabulasi Survey Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KOTA SALATIGA

Tahun 2026

No Responden	Pertanyaan									Total
No Responden	1	2	3	4	5	6	7	8	9	Total
1	4	4	4	4	4	4	4	4	4	4	4	4	4	4	4	4	4	4	72
2	4	4	4	4	4	4	4	4	4	36
3	4	4	4	4	4	4	4	4	4	36
4	4	4	4	1	4	4	4	4	4	33
5	4	4	4	4	4	4	4	4	4	36
6	4	4	4	4	4	4	4	4	4	36
7	4	4	4	4	4	4	4	4	4	36
8	3	3	3	3	3	3	3	3	3	27
9	4	4	4	4	4	4	4	4	4	36
Total	39	39	39	36	39	39	39	39	39	348
Rata-Rata Pertanyaan	4.33	4.33	4.33	4.00	4.33	4.33	4.33	4.33	4.33	38.64
Rata-Rata Unsur	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	36 / 1 = 36.00 36.00 / 9 = 4.00	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	39 / 1 = 39.00 39.00 / 9 = 4.33	38.67
Rata-Rata Tertimbang Unsur	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	36.00 / 9 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	39.00 / 9 = 4.33 4.33 X (1/9) 4.33 X 0.111 = 0.48	4.30

No	Unsur	Jumlah Pertanyaan	Total Nilai	Nilai Rata-Rata Unsur	Nilai Rata-Rata Tertimbang Unsur
1	Persyaratan	1	39	4.33	0.48
2	Prosedur	1	39	4.33	0.48
3	Waktu Pelayanan	1	39	4.33	0.48
4	Kesesuaian Biaya Pelayanan	1	36	4.00	0.44
5	Produk Spesifikasi Jenis Pelayanan	1	39	4.33	0.48
6	Kompetensi Pelaksana	1	39	4.33	0.48
7	Perilaku Pelaksana	1	39	4.33	0.48
8	Penanganan Pengaduan, Saran dan Masukan	1	39	4.33	0.48
9	Sarana Dan Prasarana	1	39	4.33	0.48
Indexs Survey Kepuasan Masyarakat					4.30 ( )
Konversi					107.41
Mutu Pelayanan