Cetak Tabulasi

Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Legalisasi Dokumen

KANTOR KEMENTERIAN AGAMA KOTA SALATIGA

Tahun 2025

No Responden	Pertanyaan									Total
No Responden	1	2	3	4	5	6	7	8	9	Total
1	4	4	4	1	4	4	4	4	4	33
2	4	4	4	1	4	4	4	4	4	33
3	4	4	3	1	4	4	4	4	4	32
4	4	4	4	1	4	4	4	4	4	33
5	4	4	4	1	4	4	4	4	4	33
6	4	4	4	1	4	4	4	4	4	33
7	4	4	4	4	4	4	4	4	4	36
8	4	4	4	4	4	4	4	4	4	36
9	4	4	4	4	4	4	4	4	4	36
10	4	4	4	4	4	4	4	4	4	36
11	4	4	4	4	4	4	4	4	4	36
12	4	4	4	4	4	4	4	4	4	36
13	4	4	4	4	4	4	4	4	4	36
14	4	4	4	4	4	4	4	4	4	36
15	4	4	4	4	4	4	4	4	4	36
16	4	4	4	3	4	4	4	4	4	35
17	4	4	4	4	4	4	4	4	4	36
18	4	4	4	4	4	4	4	4	4	36
Total	72	72	71	53	72	72	72	72	72	628
Rata-Rata Pertanyaan	4.00	4.00	3.94	2.94	4.00	4.00	4.00	4.00	4.00	34.88
Rata-Rata Unsur	72 / 1 = 72.00 72.00 / 18 = 4.00	72 / 1 = 72.00 72.00 / 18 = 4.00	71 / 1 = 71.00 71.00 / 18 = 3.94	53 / 1 = 53.00 53.00 / 18 = 2.94	72 / 1 = 72.00 72.00 / 18 = 4.00	72 / 1 = 72.00 72.00 / 18 = 4.00	72 / 1 = 72.00 72.00 / 18 = 4.00	72 / 1 = 72.00 72.00 / 18 = 4.00	72 / 1 = 72.00 72.00 / 18 = 4.00	34.89
Rata-Rata Tertimbang Unsur	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	71.00 / 18 = 3.94 3.94 X (1/ 9) 3.94 X 0.11 = 0.44	53.00 / 18 = 2.94 2.94 X (1/ 9) 2.94 X 0.11 = 0.33	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	3.88

No	Unsur	Jumlah Pertanyaan	Total Nilai	Nilai Rata-Rata Unsur	Nilai Rata-Rata Tertimbang Unsur
1	Persyaratan	1	72	4.00	0.44
2	Prosedur	1	72	4.00	0.44
3	Waktu Pelayanan	1	71	3.94	0.44
4	Kesesuaian Biaya Pelayanan	1	53	2.94	0.33
5	Produk Spesifikasi Jenis Pelayanan	1	72	4.00	0.44
6	Kompetensi Pelaksana	1	72	4.00	0.44
7	Perilaku Pelaksana	1	72	4.00	0.44
8	Penanganan Pengaduan, Saran dan Masukan	1	72	4.00	0.44
9	Sarana Dan Prasarana	1	72	4.00	0.44
Indeks Survey Kepuasan Masyarakat					3.88 ( Sangat Baik )
Konversi					96.91
Mutu Pelayanan					A (Sangat Baik)