Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : Pemberkasan TPG (Pendidikan Agama Islam)

KANTOR KEMENTERIAN AGAMA KOTA SALATIGA

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 3 4 3 3 3 3 3 3 29
5 3 4 3 2 3 3 3 3 3 27
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 4 4 4 4 4 4 36
8 4 3 3 3 4 4 3 3 3 30
9 4 4 4 3 4 4 4 4 4 35
10 3 3 3 3 3 3 3 3 3 27
Total
38
37
37
34
37
37
36
36
36
 328
Rata-Rata Pertanyaan
3.80
3.70
3.70
3.40
3.70
3.70
3.60
3.60
3.60
 32.8
Rata-Rata Unsur
38 / 1 = 38.00
38.00 / 10 = 3.80
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
34 / 1 = 34.00
34.00 / 10 = 3.40
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
36 / 1 = 36.00
36.00 / 10 = 3.60
36 / 1 = 36.00
36.00 / 10 = 3.60
36 / 1 = 36.00
36.00 / 10 = 3.60
32.80
Rata-Rata Tertimbang Unsur
38.00 / 10 = 3.80
3.80 X (1/ 9)
3.80 X 0.11 = 0.42
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
34.00 / 10 = 3.40
3.40 X (1/ 9)
3.40 X 0.11 = 0.38
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
37.00 / 10 = 3.70
3.70 X (1/ 9)
3.70 X 0.11 = 0.41
36.00 / 10 = 3.60
3.60 X (1/ 9)
3.60 X 0.11 = 0.40
36.00 / 10 = 3.60
3.60 X (1/ 9)
3.60 X 0.11 = 0.40
36.00 / 10 = 3.60
3.60 X (1/ 9)
3.60 X 0.11 = 0.40
3.64
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
38
3.80
0.42
2
Prosedur
1
37
3.70
0.41
3
Waktu Pelayanan
1
37
3.70
0.41
4
Kesesuaian Biaya Pelayanan
1
34
3.40
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
37
3.70
0.41
6
Kompetensi Pelaksana
1
37
3.70
0.41
7
Perilaku Pelaksana
1
36
3.60
0.40
8
Penanganan Pengaduan, Saran dan Masukan
1
36
3.60
0.40
9
Sarana Dan Prasarana
1
36
3.60
0.40
Indeks Survey Kepuasan Masyarakat 3.64 ( Sangat Baik )
Konversi 91.11
Mutu Pelayanan A (Sangat Baik)